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When somebody starts speaking from the heart, the people who live in the head start losing their customers.

This quote reflects the idea that when someone speaks sincerely and genuinely from their heart, it can resonate with others on a deep emotional level. People who tend to live primarily in their heads, or those who are more focused on rationality, logic, and intellectual pursuits, may struggle to connect with others on an emotional level. As a result, these individuals may find it challenging to build strong relationships or maintain the loyalty of their customers.

When someone speaks from the heart, they express their genuine feelings, thoughts, and emotions. This authenticity can be refreshing and inspiring to others who appreciate heartfelt communication. It creates a sense of trust and connection because people can sense the sincerity and genuine intentions behind the words.

In contrast, individuals who operate mainly from their heads may prioritise intellect, analysis, and strategic thinking over emotional connection. Their communication style may be more detached, calculated, or focused on logic rather than emotional appeal. While these traits can be beneficial in certain contexts, they may not be as effective in developing deep connections or resonating with others on an emotional level.

When customers or people in general encounter someone who speaks from the heart, they may be more inclined to trust, relate to, and support that person. The emotional connection formed through heartfelt communication can lead to stronger loyalty, increased engagement, and a deeper sense of understanding.

In summary, the quote suggests that individuals who prioritise intellect and logic over emotional connection may find it challenging to maintain relationships when faced with someone who communicates sincerely from the heart. By embracing authenticity and connecting emotionally, individuals can enhance their ability to build meaningful connections and engage with others on a deeper level.